Client: Toyota do Brasil Ltda.
- Toyota Call Center
- Toyota VD
- Fleet Control
- Blue Print
- Portal TSW
SVD is a direct sales operation and management system for automakers. The application controls the direct sales made by dealerships, enabling the monitoring of the order from the beginning until its tracking. It was developed using Java J2EE and Progress technologies. The system is based on Web technology with instantaneous updates and no need to purchase licenses for devices. Only a browser (Internet browser such as Internet Explorer) is required. About Toyota – One of the only factories in the world to keep all manufacturing operations performed by the company, a unit in Sao Bernardo allowed during nearly four decades of production, complete control of all processes, ensuring final product quality.
This consulting work was done to design a call center solution for Toyota. The solution involves answering calls for assistance, suggestions, complaints, questions and survey on the company’s service. The valuation of customer relationships is a very important point for a company because satisfying them guarantees good returns. It may be maintained through various means: letter, email, telephone, fax and several others depending on customer preference. When the call demand starts to grow, a system that facilitates its managing becomes necessary. Throughout the consultancy other needs that were not being met were detected. Some features were not in compliance with the company’s wishes. Thus, the need to develop another system to meet the needs of Toyota arose. CBD (Toyota Call Center), a client relationship web system, developed with Java J2EE and Oracle technologies was then created.
TMON is essentially a system for monitoring Toyota’s network. It can identify any flaws on Toyota’s network on routers, servers. Monitoring machines and doors is a task that, when performed manually, takes up a lot of Toyota team’s time. The system automates the activities, accelerates the analyst’s job and provides information and results reliability. It was developed with Java J2EE and Oracle technologies.
With the system it is posible to:
- Monitor devices more easily, using a new layout that favors this activity;
- More device management capacity and facility;
- Segment the devices that can be seen by the user;
- Create detailed flaw reports.
- The system is based on web technology with instantaneous updates and no need to purchase licenses for devices. Only a browser (Internet browser such as Internet Explorer) is required.