SVD is a direct sales operation and management system for automakers. The application controls the direct sales made by dealerships, enabling the monitoring of the order from the beginning until its tracking. It was developed using Java J2EE and Progress technologies.

The system is based on Web technology with instantaneous updates and no need to purchase licenses for devices. Only a browser (Internet browser such as Internet Explorer) is required.

About Toyota – One of the only factories in the world to keep all manufacturing operations performed by the company, a unit in Sao Bernardo allowed during nearly four decades of production, complete control of all processes, ensuring final product quality.

SOS is a help desk system that manages the entire flow of a service call. The system controls the calls from the moment they’re opened until they end. It has a SLA definition module, parameterization for emails receipt, statistical reports, and others. It was developed using Java J2EE and SQL Server technologies.

The system is based on Web technology with instantaneous updates and no need to purchase licenses for devices. Only a browser (Internet browser such as Internet Explorer) is required.

About Toyota – In September 1998, Toyota opened a second plant in Brazil, in Indaiatuba, São Paulo, where it began to manufacture Corolla, the best-selling car worldwide, with over 30 million units sold since 1966.

This consulting work was done to design a call center solution for Toyota. The solution involves answering calls for assistance, suggestions, complaints, questions and survey on the company’s service.

The valuation of customer relationships is a very important point for a company because satisfying them guarantees good returns. It may be maintained through various means: letter, email, telephone, fax and several others depending on customer preference. When the call demand starts to grow, a system that facilitates its managing becomes necessary.

Throughout the consultancy other needs that were not being met were detected. Some features were not in compliance with the company’s wishes. Thus, the need to develop another system to meet the needs of Toyota arose. CBD (Toyota Call Center), a client relationship web system, developed with Java J2EE and Oracle technologies was then created.

SACCES (Strategic Actual Cost Calculation & Evaluation System) is designed to map out the items of cost of production of a piece in the Toyota plant in Brazil. The cost can be direct – actual amount spent for a certain piece – or indirect, calculated from a pre-defined assessment in the TMC methodology. It was developed using Java J2EE and Oracle technologies.

The system has an interface that is friendly to the primary user without becoming tiresome to the more experienced ones. It uses common elements of Web systems such as text fields, combo boxes, buttons and links.

The system is based on Web technology with instantaneous updates and no need to purchase licenses for devices. Only a browser (Internet browser such as Internet Explorer) is required.

The sales area of Toyota Brazil lacked a Web channel for direct relationship between customers, the network and the sales team. In this scenario, it was noted that there was a need for the development and deployment of a collaborative portal for the direct sales team: the Toyota VD. The system was developed with the Django Python and PostgreSQL technologies.

Direct sales clients of 7 segments were included to the portal: Diplomatic Corps, taxi drivers, rental agencies, fleet owners, the government, rural producers and PPD. The portal can provide independent online management, price lists, sales policies, benefits by segment and products suggested by segment. In addition to forwarding leads, opportunity management, schedule control, online survey, etc..

Its main feature is that it concentrates all the information in one communication channel for both the internet public and the internal audience. Thus all operation related to direct sales channel is centralized.

CRM (Customer Relationship Management) is a 2Know corporate client management system. The system manages customer information in order to increase sales. Moreover, it stores strategic customer information, such as purchase history, names of contacts, profile, role assignment, among others. It was developed using Java J2EE and Oracle technologies.

The system works as a consultant agenda, making it posible to relate their daily activities to customers already stored in the database. Thus one does not lose the history of contacts between consultant and client. There is also the email marketing feature in which it’s possible to filter clients using parameters and shoot promotional emails.

The system is based on Web technology with instantaneous updates and no need to purchase licenses for devices. Only a browser (Internet browser such as Internet Explorer) is required.

Fleet Control is a system made to control the fleet, used by the carmaker’s administration to manage and organize vehicle solicitations. With this system, the entire Toyota fleet is controlled through: fuel usage, real vehicle usage, fines, maintenance services, claim entries, tax and insurance consultancies, consultations on expanses and patrimony consolidation. The system was developed using Java J2EE and Oracle technologies.

The system is based on web technology with instantaneous updates and no need to purchase licenses for devices. Only a browser (Internet browser, such as Internet Explorer) is required.

Blue Print is a dealership executive summaries presentation system. It is used for meetings in which the automaker executives use this system to create blue prints, a summary of the dealership, with the objective of having all economic, financial and commercial data of the visited dealer. It was developed using Java J2EE, SQL Server and Oracle technologies. The system is based on web technologies with instantaneous updates and no need to purchase licenses for devices. Only a browser (Internet browser such as Internet Explorer) is required.

Portal TSW is a communication channel between Toyota and its dealership network spread all around the country. It was developed using Java technology.

Besides promoting the results of clients’ satisfaction index, the network can view photos of events, news and articles used during the process of Toyota’s customer service.

SIS is a system that integrates systems, uniting them through the same security control. It manages profiles and access levels of the user of Toyota’s systems, which are accessed via web. It was developed using Java J2EE and Oracle technologies.

Among its main functions are the control and history of systems, navigation menu, levels, profiles, profile groups, languages, user information, user permission, and other.

The system is based on web technology with instantaneous updates and no need to purchase licenses for devices. Only a browser (Internet browser such as Internet Explorer) is required.

TMON is essentially a system for monitoring Toyota’s network. It can identify any flaws on Toyota’s network on routers, servers. Monitoring machines and doors is a task that, when performed manually, takes up a lot of Toyota team’s time. The system automates the activities, accelerates the analyst’s job and provides information and results reliability. It was developed with Java J2EE and Oracle technologies.

With the system it is posible to:

• Monitor devices more easily, using a new layout that favors this activity;
• More device management capacity and facility;
• Segment the devices that can be seen by the user;
• Create detailed flaw reports.
• The system is based on web technology with instantaneous updates and no need to purchase licenses for devices. Only a browser (Internet browser such as Internet Explorer) is required.

El TSP – Perfil de Ventas Toyota – es un sistema creado para trazar el perfil de los candidatos para los gerentes y concesionarios de Toyota, ayudando en el proceso de reclutamiento y selección. Fue desarrollado con la tecnología Java.