Privacy and Cookies Policies
Welcome to Agence's Transparency Policy
We have the greatest respect for the privacy of the data of our clients and users, in this sense all the information collected is treated as follows:
Last update: November 2022
Agence Consulting collects data to operate effectively and provide better experiences with our products. Through interaction on our website, blog or similar, Agence Consulting may collect personal information, which is information that identifies an individual or relates to an identifiable individual. Personal information may include, but is not limited to, your name, physical address, telephone number, email address, company affiliation, and associated interests.
If you interact with our recruitment team, the data will be processed in accordance with section 03 of this document.
- Contact form: the data registered by the user who chooses to contact through the form will be collected and stored until the user requests to unsubscribe.
- Data for browsing optimization: access to pages, keywords used in the search, recommendations, comments, IP address.
A) those who register on our online platform (Trabalhe Conosco) or are contacted by our recruiters through the LinkedIn platform (https://www.linkedin.com) (“Candidate”) and others;
This Policy is a supplementary document to AGENCE contracts and must be interpreted in conjunction with these documents.
I – Our Services
Our services consist of recruiting and selecting talent, as well as building high-performance teams in the main areas of the digital market (software, data, operations, product, sales, marketing and design ) for companies that hire us (our “Clients”);
II – Our role as operator of personal data
The personal data operator is that natural or legal person who processes personal data on behalf of the controller.
When we carry out our talent recruitment and selection service at the request of a specific Client, we will only be the operator of a part of the treatment of the personal data collected. In such cases, the person responsible for making decisions regarding the processing of your data will be our Client, AGENCE being the sole operator of your data, executing the treatment on behalf of the person responsible for the treatment and in accordance with the guidelines transmitted by it.
Interested candidates can submit their personal details via direct access to the AGENCE website or via a link to a specific vacancy to be sent by an AGENCE recruiter at customer name. This will start the selection process.
It will be up to the Client to control the personal data collected and processed by us in the course of providing the services. And, although we provide guidelines of good practices in the treatment of personal data to all our Clients, will be theirs, as responsible for the treatment of their decisions of data on the treatment.
In any case, even when acting as an operator, we guarantee the same level of care and security that we use when acting as a controller, applying care to all data processed. for us.
III – Our role as controller and co-controller of personal data
The person responsible for the processing of personal data is the natural or legal person responsible for decisions regarding the processing of personal data.
We also act as controller and co-controller of your data. This occurs when at AGENCE we make decisions about data processing.
Talent bank. When you send your data to participate in the selection processes of our Clients, you will also become part of our AGENCE talent bank. Thus, your data will be accessed by us and by all our Clients and we will be, in this treatment, responsible or co-responsible for the personal data collected from the Candidates.
The AGENCE Talent Bank is usually filled out by the Candidate (data subject) via a link on the AGENCE website or, eventually, one of our recruiters can contact with potential Candidates through the LinkedIn platform to analyze the public data present on the platform and verify the interest of the potential candidate in being part of the AGENCE Talent Bank.
In this way, when we carry out any treatment for any purpose not directly requested by the Client, we will be acting as the controller of the personal data of the Candidates, which can be done only or in conjunction with our Client. In the cases in which AGENCE and its Client make decisions about the treatment to be carried out, we will have a co-responsible for the data.
Personal data of the client representative. In addition, we also act as a controller in relation to the data of the Client Representatives, data that is collected by our website or by other means of communication indicated by the website, such as email and telephone.
IV – What personal data do we process
General personal data. If you are a Candidate, we collect the personal data that you provide us on our platforms or through another channel (email, LinkedIn, telephone, etc.), which includes your full name, email, cell phone, city and state of residence, LinkedIn link of profile, salary expectations, information about technical skills or experiences, information about past selection processes in the same company, any other data included in the resume or in the personal presentation/responses, as well as other information that may be collected due to the Client requests.
We also access the personal data that the Candidate makes public through the LinkedIn platform.
If you are a customer representative, AGENCE may also request your personal information, such as name, email and phone number.
Sensitive personal data. Eventually, we may access some sensitive personal data, which may be due to the existence of sensitive personal data made publicly manifest by the Candidate or may be reported directly by the Candidate. These situations may occur, for example, when a Client requests the hiring of talent with the aim of increasing diversity in their companies and, for the development of this service, requests the collection of sensitive personal data for a specific demographic group. From now on, we emphasize that AGENCE does not support any discriminatory practice and that it only carries out this type of treatment on behalf of the Client, focusing on the creation of more diverse and plural environments.
V – What are the purposes and legal bases of the treatment
We only process personal data for legitimate, specific, explicit and informed purposes.
Personal data operator. As operator, we will carry out the treatments determined and contracted by our Client, and provided that these treatments are lawful and contractually provided. These treatments may involve the processing of the collection, analysis, storage, access, sharing and deletion of the personal data of the Client’s candidates or employees, all at the request of the Client.
Personal data controller. We also use the data of the Candidates to compose our own “Talent Bank” for future selection processes. In this way, the data of all Candidates is also used to identify compatible talents in the processes of other Clients and, therefore, can be used for future access and contacts of the Client directly with the Candidates.
As a data controller, we carry out most of the processing of personal data collected for the purpose of preliminary procedures or execution of contracts or based on legitimate interest, all of which In accordance with art. 7, items V and IX, and art. 10 of the LGPD. If you wish to have specific information about each treatment, we are at your disposal.
Sensitive personal data. When we carry out the recruitment and selection service for diversity vacancies, we collect sensitive personal data. The legal basis for this treatment, except in cases of different legal authorization, will be the consent of the owner, which is provided to us through his unequivocal expression of will and in accordance with the criteria of art. 8 of the LGPD.
Other information about our treatment. When we are hired by the Client to carry out the recruitment and selection of Candidates for a certain vacancy, we initially disclose the opening of the vacancy on websites, portals and social networks such as Instagram, Facebook and LinkedIn so that interested parties can access the information. same. link and register on our website. . In addition to this method, our recruiters approach potential candidates’ profiles on LinkedIn and then forward a link to register on the AGENCE platform.
By registering on the AGENCE platform, your data will become part of our Talent Bank, and other Clients will have access to it and will be able to verify your profile for their own selection processes.
It is also possible to collect data from Candidates through our “Reference Check” process, the objective of which is to obtain information on the professional references and behavior of the Candidate.
Thus, most of the data processed will be done because it is necessary for the execution of a contract or preliminary procedures related to a contract or because of the need to satisfy the Legitimate interests of the data controller or third parties, such as for the support and promotion of the controller’s activities.
In this way, we can also carry out email marketing campaigns for specific vacancies aimed at Candidates, who freely and informed have chosen to register their data on our platform. Likewise, we may carry out the treatment for legitimate purposes of support and promotion of our activities, providing services that benefit the Candidate (eg recruitment service that allows the Candidate owner of the data a future job vacancy), always respecting the legitimate expectations and your fundamental rights and freedoms.
Finally, we also reserve the right to process your personal data where necessary to comply with a legal or regulatory obligation (eg, compliance with the Civil Rights Framework for Internet) or for the ordinary exercise of rights in judicial, administrative or arbitration proceedings, during the entire period necessary for it.
VI: when and where we store personal data
If the data controller is a client, it is responsible for the storage and treatment following its own privacy policies and regulations.
VII: the security practices we adopt.
We at AGENCE will not knowingly disclose your personal data. The systems and procedures used by AGENCE comply with reasonable standards of caution and care. The adopted methods can be seen in section 07.
We are not responsible for the actions of the Client, including cases of negligence that may expose the data, so we recommend that our Clients use antivirus, information security and other measures necessary to maintain the security of personal data. It is solely the Customer’s responsibility to take appropriate and appropriate action in the event of a data breach.
VIII: with whom and why do we share personal data
Authorities. The personal data collected by us and the registered activities may be shared with the competent judicial or administrative authorities, provided that there is a judicial determination, a requirement of an administrative authority or a court order. See section 09.
Clients. We also share the personal data of the Candidates with our Clients in order to carry out the hiring process, sharing that can be done when we are operators and the collection of personal data is done by us at the request of the Client, or when we act as responsible of the processing of your data and sharing information from our Talent Bank. In this way, all our Clients -for the purpose of carrying out their selection processes- will be able to have access to all the personal data of the candidates who have chosen to register in our Talent Bank.
In this way, all our Clients -for the purposes of carrying out their selection processes- will be able to have access to all the personal data of the candidates who have chosen to register in our Talent Bank.
Third parties. In addition, for the provision of our services, the use of data subprocessors, business partners and third party services may also result in the sharing of personal data that we process. Personal data may be shared with application providers, and certain information relevant to the provision of services to Clients may be shared with law firms or accounting firms, etc.
We may use third-party service providers to administer our website or social media and create associated infrastructure, perform audits, or provide legal services.
Among the processors and outsourced services that we hire or use to provide our services, we highlight:
LinkedIn (business social network);
ActiveCampaign (email marketing automation tool);
WhatsApp (multiplatform application for instant messaging and voice calls for smartphones);
Typeform (tool used to submit responses);
Instagram (social network for sharing photos and videos that has marketing and sales mechanisms);
Facebook (a social network for sharing messages, links, videos and photos with marketing and sales mechanisms);
Slack (channel-based messaging platform);
Google Dialogflow (platform for creating conversational interfaces for applications and devices);
Pipefy (project management and workflow automation platform);
N8N.oi (open source marketplace and integration platform);
Zapier (application integration platform);
Backoffice (strategic management platform);
Huggy (service platform); and
Microsoft (Office suite services).
International transfer. International transfer. Any data exchange will always be done within the limits and purposes of our business described here, international data transfer being possible when we use third party software that stores data outside the country, for example. ActiveCampaign (Chicago, Illinois, USA) or when Client has a location outside of the country. In these cases, when we transfer personal data outside of Brazil, we take all necessary measures and care to protect personal data.
We may sometimes share your personal data in ways other than those described in this chapter if you consent to such sharing.
IX: Your rights as a personal data subject
We respect your rights as a data subject and when we act as a controller we guarantee that at any time you will have your rights guaranteed, see section 09.
If you are the controller of your personal data, the above requests should be made to you and not to us.
- When the user registers in our contact forms: we collect basic identification data such as full name, company name, e-mail, telephone, message written by the user and other data necessary to facilitate the initial contact in accordance with the proposal offered.
- When a user accesses our pages: we collect interaction and access information to ensure a better user experience. This data can be about the keywords used in a search, comments, pages viewed, the URL the user comes from, the browser they use and their access IP, among others that can be stored and retained.
- In recruitment we collect the information presented in section 3.
- Sensitive data: sensitive data of users will not be collected, as defined in arts. 9 and 10 of the GDPR and in arts. 11 and following of the LOPD. With the exception of data handling for exceptional candidates, which was explored in section 03.
Agence Consultoria may collect and process personal data of minors (persons under 18 years of age) in the case of dependents, beneficiaries or clients. The data of the minor, such as the full name and CPF/ME, are collected with the specific consent and are highlighted by at least one of the parents or legal guardians and are used to guarantee continuous access to services and products.
IT SHOULD BE NOTED THAT AGENCE CONSULTORIA DOES NOT USE DATA OF MINORS FOR MARKETING PURPOSES AND/OR OFFERING PRODUCTS AND SERVICES.
The user’s personal data collected and stored by Agence Consultoria are intended to:
- Improve the user experience: improve the product and/or service offered, facilitate and speed up contact and provide specific functionalities based on the basic characteristics of the user.
- Service enhancements: understand how you use our services to help with business and technical development.
- Marketing: Present personalized advertising to the user based on the data provided, personalizing the content offered, advertising vacancies, events, new products and updates.
- Commercial: generate subsidies for new businesses and improve the quality of our services.
Contact with the user, for commercial and/or promotional purposes, may be made through email (including email marketing), telephone call or messages through applications and/or social networks.
The personal data of users is kept by Agence Consultoria for the period necessary to provide the service or fulfill the purposes set forth in this document, in accordance with the LGPD.
In the case of candidates, they can request the deletion of their data at any time, if they do not wish to continue with the application, by notifying their recruiter or by contacting a legal representative of Agence Consultoria.
The data can be deleted or anonymized at the request of the user, except in cases where the law provides another treatment.
Likewise, the personal data of the users may only be kept once their treatment has been completed in the following cases provided for in article 16 of the aforementioned law:
- Controller’s compliance with legal or regulatory obligations;
- Study by research organization, guaranteeing, whenever possible, the anonymization of personal data;
- Transfer to a third party, provided that the data processing requirements established in this Law are respected;
- Exclusive use of the data controller, access to third parties is prohibited, and provided the data is anonymized.
The information collected by Agence Consultoria will be stored and handled in a safe and sound environment. The company uses technical and administrative measures capable of protecting your personal data from unauthorized access and from accidental or illegal situations of destruction, loss, alteration, communication or dissemination, with a security standard in accordance with the protocols adopted by the market for the protection of personal data.
Personal data collected by Agence Consultoria may be stored and processed in your region, in Brazil, or in any other country where Agence Consultoria or its affiliates, subsidiaries or service providers maintain facilities. . We take steps to ensure that the data we collect in accordance with this privacy statement is processed in accordance with the provisions of this statement and the requirements of applicable law, wherever the data is located.
Agence Consultoria disclaims liability due to the exclusive fault of third parties, in the event of an attack by hackers or crackers, or the exclusive fault of the user , in which case he himself transfers his data to third parties. Agence Consultoria undertakes to notify the user in the event of any breach of the security of their personal data.
The stored personal data is treated confidentially, within the legal limits. However, we may disclose your personal information if required to do so by law.
The publications made by the user on our pages may contain personal information and, in these cases, are shared publicly with other users.
The provision of personal data processed by Agence Consultoria will occur exceptionally, in order to comply with legal and/or regulatory obligations, for the execution of signed contracts that depend on the sharing of data, or if requested. the interested party himself. Said sharing may also be carried out with collaborating institutions or companies and information technology providers, subject to an obligation of secrecy and guarantee of compliance with the LGPD, including the adoption of security measures capable of protecting shared personal data.
Data collected for recruitment purposes may be shared with our clients for job application as shown in section 03.
With the exception of the cases indicated in sections 03 and 08, personal data is not shared with third parties.
- Right of access;
- Right of Rectification;
- Right to delete;
- Right to confirm the existence of the treatment;
- Right to request blocking or deletion;
- Right to information from public or private entities;
- Right to restrict processing;
- Right to automated decision review;
- Right to object to processing;
- Right to explain the logic behind the collection of your data;
- Right to information about the possibility of not giving consent and the consequences of not giving consent;
- Right to withdraw consent.
If you only access our websites, we will collect your browsing data. In this case, when you visit our website, a “cookie” is inserted in your browser through the Google Analytics software, to identify how many times you return to our address.
“Cookies” are identifiers that we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features of our Services are visited and by how many people access them.
What types of cookies do we use:
We use, like the vast majority of websites/blogs, functions provided by third parties. See below which third-party cookies can be found.
Social Network Cookies: so that users can easily share our content on their social network accounts such as Facebook, Twitter and LinkedIn, we have included sharing buttons on each one of them. our items.
Comment Cookies: Cookies are set by default when a user comments on an article on our blog, so if you come back later you don’t need to complete them . all the information again.
Conversion and remarketing cookies: We use Google Adwords conversion tracking cookies to understand if the user completes certain actions after viewing or clicking on one of our ads in Google. We also use remarketing cookies to serve ads based on the content the user has interacted with to deliver targeted ads on other partner sites.
If you wish to object to this treatment, you can configure these preferences directly in your browser. You will find further explanations on how to proceed by clicking on the links below. To find information related to other browsers, visit the browser developer’s website.
Also, if you prefer, you can use your browser’s incognito/private browsing. You will find further explanations on how to proceed by clicking on the links below.