Coordenador de Infra Estrutura
Toyota do Brasil
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Understand the reasons we captivate our partners and it is incredible to develop a project with Agence
Toyota is one of the leading brands in the automotive market, with a presence in more than 160 countries, always carrying innovation and quality in its DNA.
Over more than 15 years of partnership with Agence, we have developed more than 15 systems and projects for the most diverse demands, such as sales management, help desk and call center.
The main one was the Toyota Training Center, or CTT, which is an online training and auditing tool, that brought innovation and simplicity for the training and the auditing processes.
El Banco do Banco do Brasil, one of the largest financial institutions in Brazil, present worldwide in more than 21 countries.
We developed a solution to automate the processes related to judicial deposits, which were previously controlled manually through spreadsheets.
Through our solution, the entire process of electronic license, payment and the data consultation is orchestrated through a custom built system, making the process faster and easier for all stakeholders, in addition to reducing errors from manual processes.
"Ambev is one of the largest beverage multinationals worldwide, present in more than 19 countries, with a portfolio pf more than 200 products.
Imagine being responsible for the company's procurement department, and the whole process is being done manually using spreadsheets, it seems quite a challenge, right?
With this scenario that Agence were sought out and started a process that revolutionized the procurement department. We developed a management control system, ensuring visibility of each procurement stage, in addition to tracking negotiation. records, with high performance and efficient data auditing.
Our solution brougth precision and control for decisions making, trougth dashboards and made communication between employees and suppliers of the group easier.
Vivo is one of the main telecommunications companies in Brazil, with more than 3.000 customer service points throughout the Brazilian territory. Our partnership began in 2015, and Agence solved and optimized several business processes through our technological solutions.
One of the main chalenges we helped to improve was related to customer service, a universal problem for every companies in the sector.
Through our solution, the customer service attendant finds the all client information to facilitate the service (both for B2B or B2C), quickly and easily.
As a result, we were able to decrease the service SQL database and significantly improve the NPS (Net Promoter Score), increasing customers loyalty.
Imagine the responsibility of the customers service of a multinational tire manufacturer as Pirelli. Calls, emails and even letters arrive at the same time and your process is based on manual spreadsheets to access information. Sounds challenging, right ? With this scenario Pirelli sought us out and we began our partnership in 2005. The customer service sector was basicly transmitting information about the closest points of sale of their products portfolio.
Both the information about the POS and the service recording were done manually in spreadsheets, making the process slow and prone to human error.
Agence developed a 100% based web system, integrated into all service framework, improving customers service and delivering an extensive digital transformation to the brand's SAC.
Latam was born from the merger between Tam and Lan, becoming one of the major airline worldwide, with more than 300 aircraft in its fleet.
The AOG (Aircraft on Ground) is the period an aircraft remains stationary due technical reasons and is one of the main challenges of aeronautics, especially when the disrruption is caused by a maintenance issues, compromising the company's flight schedule.
To reduce the AOG and increase the Latam operations profitability, we developed a system, via API, that allows Latam to know where the aircraft is stationed, where the replacement part will depart from and what the next intinerary scheduled flight to the location, allowing for faster boarding of replacement parts and reducing waiting and maintenance time.
We use the most modern methodologies to deliver projects in record time, with Agence’s standard high quality
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